Frequently Asked Questions
General
How can this website help me?
This website provides an environment for lecturers and postgraduates to collaborate and engage in various topics. This website enables you to:
» Present yourself
» Find and connect with lecturers and fellow students
» Upload your professional portfolio and share it with everyone or with selected members
» Write blogs and comment on other people's blogs
» Send messages to your contacts
Through the Research Groups you can:
» Discuss and share ideas with fellow members
» Follow the latest news and events
» Read and discuss various hot issues
» Access shared issue cases, articles discussed, workshop materials etc.
» Find out who shares the same interests and ideas
» View updates on the main My Home page every time you login
» Get alerted when there is a new activity within the Research Group
I've forgotten my password. What do I do?
If you have forgotten your password, click on the 'Forgot Your Password' link and follow the instructions.
What do I do if I get an "incorrect password" message?
First make sure your caps lock is off and that you've entered everything correctly. If that's all set, try closing the browser and opening it again or clearing the cache. If it still does not work, click on the 'Forgot your password' link and follow the instructions for creating a new password.
How do I change my password?
You can change your login details (user name, password and email) at any time. Go to 'Biography' page, click on the 'Edit Login Details' at the top right.
How do I set my email alerts preferences?
You can set your preferences for the events that you would like to receive an email alert for and the frequency for receiving such alerts. The frequency of the alerts that you receive can be set to: "As they happen", "Daily", "Weekly" or "Never".
To change your email alert preferences, please go to My Profile - Email Alert settings.
Profile
How do I edit my personal profile?
Your profile is a summary of your basic personal details, qualification details and professional experience, interests and capabilities. It is your "public face", visible to people in your group and to other users who search on this website.
To edit your profile please go to the 'Biography' page and click on 'Edit Profile' at the top right. Here you can edit all your personal details, upload the photo for your profile, enter your qualification details and professional history.
Please note that your address and contact details will NOT be displayed to other members on the site - they are used for internal purposes only.
Do I have to answer all personal details questions?
No. You can chose to answer as many or as few questions as you want. However, the more information you fill out, the easier it will be for other users to find you with their people searches.
Who can see my profile?
All users of this website can see your public profile, your work history, blog entries and contacts. You choose who can see your various folders' content.
How is my profile/personal information stored and maintained?
All personal information is securely stored and members information is not passed on to anyone. Please read our privacy statement for more details.
Can I update my profile as often as I choose?
Yes. Once you have logged in just click on 'Edit Profile' on your 'Biography' page.
What type of profile photos are appropriate?
Users can upload a photograph to assist other members in recognizing them. As a professional site, there are guidelines to determine which type of photos are appropriate.
» Photos shouldn't contain content that is copyrighted and not authorized for public distribution.
» Photos shouldn't contain offensive content (examples include nudity or violence).
» Photos should be an actual photograph of the member it is assigned to.
Photos could be as large as 4MB in size in common file formats including JPG, GIF, and PNG. Photos will appear best if they are up to 140 pixels wide.
Tip: Most professional photographs look best when they are cropped to place the person in the center of the photograph, from the chest up with their eyes approximate 1/3 down from the top of the photo.
How do I change my profile photo?
To change your profile photo go to 'Biography' page, click on 'Edit Profile' link at the top right, click on 'Public Profile' tab and re-upload a new photo.
Content
What should I know about my 'Content' page?
The 'Content' page is the place where you can share with all or selected members documents, pictures, audio and video files etc.
How do I add documents to my 'Content' page?
To add a document to your 'Content' page or to edit/delete existing documents simply click on 'Content' link or tab and then click on the 'manage content' link at the top right.
What type of content can I add?
You can add content in various formats:
» Word, excel, powerpoint
» Pdf
» Audio
» Video
» Images
If you are not sure about a format you want to use, please contact the site administrator at catalyst_info@mvine.com.
Who can see my documents?
You can choose to change who's allowed to see your content at anytime. There are four privacy settings that you can choose for each of your folders:
» Private: Only you can get access to the content folder. This is the default option when simply adding a folder.
» Public: All users can see your content folder's content ( e.g. General folder).
» Private Group Level: You can select to make parts of your content viewable to specific Contact Group only.
» Member level: You can also select to make parts of your content viewable to selected members from your Contact network.
How do I group documents under one folder?
To group documents under one folder, please create a new folder from the 'manage content' page. Then start adding your content - make sure you assign the correct folder to each piece of content.
How do I delete documents / folders?
To add a document or to edit/delete existing documents simply open your content page, click on 'manage content' and then click on 'Manage existing Content/Folders'.
How do I re-upload/edit a document?
To edit a document open your content page, click the document title to open/view and click on 'edit content' - then you can re-upload the new one.
How are documents/content moderated?
All digital assets are subject to our Terms of Use policy which means no pornographic or other inappropriate content etc.
Contacts
How do I search for people?
To find a member go to the 'Member Search' page from the Right Hand Navigation Panel. This allows you to find people using different search criteria.
How do I expand my Contact Network?
To find a member go to the 'Contacts' page and click the link to to expand your contact network. Once you have found members, that you would like to add as Contacts, open their profile and click on the 'add to contacts' link on the right.
A contact request will be sent to them automatically. Next time they log-in and see your request may approve or reject it.
How do I know who added me as a contact?
Once someone has send you a contact request you will get alerted by email, you will also see this on the 'My Home' page when you login. You then have the option to approve or reject the contact request.
How do I send someone a message?
You can send messages to all your contacts as well as to a group of contacts and private group members. To do this go to 'Inbox' and then click on the 'New Message' link. There you can see the 'Send message to' list of all your contacts and groups.
How do I know when I have a new message?
All messages you receive get stored in the 'Inbox' page in your profile.
On the 'My Home' page when you login you will see all new messages you have received since you last logged-in. You will also get alerted when one of your contacts sends you a message.
Research Groups
What's new in the Research Groups?
Within each Research Group users can view related news, events and content, open and participate in other open discussions. All Research Groups are public and viewable by everyone, as a member of a particular Research Group each user can view updates on their main 'My Home' page and receive regular email alerts when a new activity has taken place within the group.
How do I get assigned to a Research Group?
Research Groups are based on Special Interest, Research Interest and Discipline. Once you select your preferred interests (by populating your personal profile) you will get automatically assigned to the corresponding groups. Alternatively please take your time to explore all Research Groups and subscribe to the ones you would like to take part in.
Private Groups
What are Private Groups?
Each user can create own Private Groups and invite others to share thoughts, discuss projects, post related content, make announcements etc. Private Groups are only accessible to invited members and are managed by the Private Group Administrator
How do I know if someone sends me an invitation to join a Private Group?
Each time someone invites you to join a private group an automatic email alert will be sent to you. Once you login you will see an invitation to join a Private Group on the 'My Home' page - there you can then accept or reject the invitation.
How do I remove members from my Private Group?
As an administrator you have the option to delete members from your Private Group. Simply click to open the Private Group, click on 'Members' and then 'Member Maintenance' - you can then add, remove and re-invite members.
How to add content to your Private Group?
Only the Private Group Administrators can add content to a particular Private Group. If you want something added to a particular group please contact the Private Group Administrator.
Can I hand over the Administrator function to someone else?
You can transfer the Administrator function to any of the members within the Private Group by opening the Admin tab within the Private Group and selecting the member you would like to nominate. Please note that by doing so you will lose your administrative rights. The nominated user will receive a message alerting him of the change within the group.
Contact Groups
What are Contact Groups?
Contact Groups help you manage your Contacts by organising them into groups, for purposes of messaging and deciding who can get access to your content folders.
How do I create a Contact Group?
To create a Contact Group, simply go to 'Contacts' page and click on 'My Groups'.
How do I add members to my Contact Group?
To add members to a Contact Group go to 'My Groups' page, click the 'edit' link, select the contact name from the left hand list and then click the 'Add' button. The contacts in your right hand list will be included in your Contact Group once you submit the changes.